Australia – Melbourne | Senior Client Director

Australia – Melbourne | Senior Client Director

Australia – Melbourne | Senior Client Director

About Us:

MetrixLab provides consumer insights that drive smarter business decisions. As a truly digital global research agency, we pioneer new technologies and integrate multiple data sources to push the boundaries of research. This enables our experts to provide high quality insights at scale, at speed and for an unparalleled value. In just one decade, we’ve grown rapidly and now work with more than half of the world’s top 100 brands.

Our expertise, passion and solutions help our clients succeed in product innovation, brand engagement and customer value in over 90 countries. MetrixLab is part of Toluna.

With consistent year on year growth, MetrixLab Australia stands as a testament to our global excellence, and now we’re thrilled to expand our office footprint into Melbourne. As we embark on this exciting new chapter in our growth story, we’re seeking Senior Client Director to join us in shaping the future of our organisation and their own career.

For the right candidate, this is a unique opportunity to be part of a dynamic team, build our brand in Melbourne, and make a significant impact on our growth trajectory. If you’re looking for a rewarding challenge and the chance to drive meaningful change, we invite you to join us on this journey.


In this position, you will be responsible for developing long-term relationships with Melbourne-based customers, key business executives and stakeholders with an objective to help grow our business in this market. The ideal candidate will therefore have strong relationship management skills, experience working across Melbourne clients, with a results-orientated approach to addressing client needs.

Roles & Responsibilities:

  • A minimum of 10+ years of relevant experience, with a specialisation in the field of market research / consumer insights / insight-led marketing consultancy.
  • Act as a senior point of contact and trusted advisor for the businesses being developed and account(s) being assigned. You excel at providing clear communication to answer client questions, proactively addressing needs and solving business problems to drive client satisfaction.
  • Able to translate research expertise into new business development and growth opportunities with existing accounts and prospects.
  • Quality driven with effective written and verbal communication skills in English; ability to create and deliver written and visual storyline packs that engage, inspire and persuade others.
  • Take the lead on developing insightful presentations / proposals and pulling in the appropriate company expertise where needed.
  • Partner with Research Managers to create research designs, sample plans, and final analysis storytelling.
  • Excellent active listening and interpersonal skills with the ability to identify problems / opportunities and determine the appropriate and creative paths to resolution.
  • Excellent interpersonal skills with the ability to develop effective working relationships with both internal partners and external clients.
  • Work closely with the MetrixLab ANZ MD and be responsible for developing and executing an annual plan to grow both existing and new business in Melbourne, with the goal to meet and strive to exceed assigned quarterly and annual bookings targets.
  • Sector Experience: Part of our Melbourne play is to expand our footprint across FMCG clients, but also to extend into other sectors (e.g., Retail, Finance, Insurance & Services). Candidates with knowledge and connections in some, or all of these spaces would therefore be of considerable interest.

What do we offer?

  • Competitive salary package.
  • A challenging position in a dynamic, fast-paced, innovative, quickly growing global IT-driven market research company.
  • A flexible work environment with a focus on owning and taking pride in your work.
  • Growth opportunities in line with your career ambitions and passions.
  • An open-culture work environment staffed with ambitious colleagues with “can-do” mentalities.
  • Global onboarding and frequent internal training and sharing opportunities.
  • Our employees have exclusive access to Udemy Business. With our company license, you have unlimited access to all external courses.

Application process:

Please send in your applications to: [email protected]

Contact details:

Contact: [email protected] |

Download arrow icon

Download MetrixLab’s Recruitment Privacy Notice here.

Email sent popup