Singapore | Senior Client Director

About Us:

MetrixLab is a fast-growing global market research and insights company that’s challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably equitable growth. From creative testing to brand tracking, and packaging to e-commerce optimization, MetrixLab’s range of solution suites adapts to fit all types of budgets, timelines, and business needs.

Active in more than 90 countries, MetrixLab is a proud partner to more than half of the world’s top 100 brands and part of Toluna.

About the role:

We are currently seeking a dynamic and experienced Senior Client Director/New Business Development Director to join our team and drive growth in Singapore. This role will be responsible for driving revenue growth through the acquisition of new clients. It requires a strategic thinker with a strong background in client management and business development within the market research industry. The successful candidate will have a proven track record of securing new business and managing client accounts to deliver profitable growth.

Key Responsibilities:

• New Business Acquisition: Aggressively identify, target, and secure new client logos that our company currently does not work with. Develop and execute strategic plans to achieve sales targets and expand the client base.
• Client Management: Serve as the primary point of contact for clients, ensuring their needs are met and fostering long-term relationships. Manage and grow existing accounts by providing exceptional service and strategic insights.
• Commercial Focus: Embrace a commercially focused role, with a strong emphasis on achieving and exceeding sales targets. Be comfortable with a high-performance, results-driven environment.
• Strategic Thinking: Develop and implement retention and growth strategies for key clients. Analyse market trends and client feedback to identify opportunities for innovation and improvement.
• Sales Presentations and Proposals: Lead the development of compelling sales presentations and proposals. Collaborate with cross-functional teams to pull in the necessary expertise and deliver customized solutions to clients.
• Collaboration: Work collaboratively with colleagues on impactful projects. Guide cross-functional teams to ensure client objectives are met and insights are delivered effectively.
• Communication: Provide clear and consistent communication to clients and internal stakeholders. Address client questions, proactively identify and solve business problems, and ensure client satisfaction.
• Reporting: Provide leadership with timely reports on business forecasts, sales pipelines, deal analysis, and profitability metrics. Use data-driven insights to inform strategic decisions and drive growth. 

Qualifications:

• Experience: Minimum of 10+ years of proven client development experience in the market research industry.
• Sales Skills: Demonstrated success in acquiring new clients and achieving sales targets. Experience with building networks, prospect qualification, and consultative sales approaches.
• Commercial Acumen: Strong commercial focus with a track record of meeting or exceeding sales targets. Ability to drive revenue growth and profitability.
• Analytical Expertise: Ability to turn data into actionable insights and tell compelling stories that address key client business issues.
• Strategic Thinking: Proven ability to manage strategic initiatives and develop retention/growth strategies for clients.
• Communication Skills: Excellent verbal and written communication skills. Ability to present findings and recommendations to clients effectively.
• Team Leadership: Experience guiding cross-functional teams and ensuring client objectives are met. Ability to work collaboratively and lead by example.
• Organizational Skills: Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Location: This position is based in Singapore and requires a strong understanding of the SEA market along with broader APAC too.

What do we offer?

• A challenging position in a dynamic, fast-paced, innovative, quickly growing global IT-driven market research company.
• A flexible work environment with a focus on owning and taking pride in your work.
• Growth opportunities in line with your career ambitions and passions.
• An open-culture work environment staffed with ambitious colleagues with “can-do” mentalities.
• Global onboarding and frequent internal training and sharing opportunities.
• Our employees have exclusive access to Udemy Business. With our company license, you have unlimited access to all external courses.

Application process:

Hope we have sparked your interest! Please send in your applications along with your CV and cover letter to: [email protected]

Contact details:

Contact: [email protected] | www.metrixlab.com