Listen to the unsolicited voice
of consumers to define your
brand’s next steps
Our advanced technology and thorough methodology is what sets us apart. This combination enables us to deliver accurate, high-quality data quickly and at an affordable price point.
But our work doesn’t stop there. Our team of marketing research experts then turns your social data into mind-changing insights and actionable recommendations. So you can get started with implementing meaningful changes to your product, brand or campaign right away.
We can also integrate all our social insights solutions into our survey-based solutions. This unique combination of solicited and unsolicited feedback gives you a more complete understanding of your customers’ perceptions and behavior.
Social insights the MetrixLab way
Our social insights solutions
Get the inspiration needed for innovation
Tune into the vast amount of user-generated content to learn what consumers are saying about your market, brand, products and competitors. Understand consumers’ needs, frustrations and motivations. Find out how they are consuming products and using services. Discover what visual associations they make with your industry, product or brand. And identify developing trends and hot topics of conversation in your sector.
Use this information to:
- 1Extend your product or service range
- 2Improve your services and user experience
- 3Get ideas for new creatives and marketing campaigns
- 4Identify other unique and unexpected opportunities for development
Maintain and enhance your digital brand health
Listen to what fans and critics of your brand are saying online about their experiences and perceptions. Plus, hear what those of your competitors also have to say.
We then help you to:
- 1Capture your brand performance with a single brand health score
- 2Compare your brand’s reputation and strengths against those of your competitors
- 3Zoom in on the details to understand the reasons behind your score
- 4Track your brand health score over time
- 5Create action plans to improve your brand positioning
Measure the social success of your (influencer) campaigns
Monitor what people publicly post online in response to your marketing campaigns, including influencer marketing. Find out who is interacting with it, how many people are talking about it, who is driving the conversation, and what they are saying.
Use this data to:
- 1Measure your campaign KPIs, including reach, engagement, drivers and sentiment
- 2Understand and monitor the social amplification of your campaign
- 3Establish which campaign elements resonate with your target audience, and which don’t
- 4Adapt your targeting, messaging, influencer strategy and media spend accordingly