Italy – Milan | Process Manager
MetrixLab is a fast-growing global market research and insights company that’s challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably equitable growth. From creative testing to brand tracking, and packaging to e-commerce optimization, MetrixLab’s range of solution suites adapts to fit all types of budgets, timelines and business needs.
Active in more than 90 countries, MetrixLab is a proud partner to more than half of the world’s top 100 brands and part of the Macromill Group.
We are on the lookout right now, for the most dynamic and talented process managers in the industry to join our research team! It is a great opportunity for curious, passionate, creative and driven individuals who like taking ownership proactively and independently, to join us. You will work with our project teams to run large programs in the most efficient way possible while optimising ways of working on the programs to make it future proof.
If you have 1-2 years’ experience, running large programs, why not take your skills to the next level working on exciting, international, blue chip companies across categories! Develop critical skills and build sought after knowledge that will take you through your entire career, and make you an enviable asset!
Key roles and responsibilities:
- Planning & project management
・ Effectively manage multiple ad hoc and tracking projects – coordinate with PM/Ops team, adhering to deadlines, thinking ahead of what needs to be done
・ Plan project timelines and update project milestones from start to end
- Solution focused / proactive
・ Knowing who to reach out to for help/support when dealing with an issue you don’t know how to resolve yourself
・ Being able to troubleshoot a problem, to find out the root cause of a problem
- Attention to detail
・ Knowing how to link check, check data, check DV and how to check specs (helpful for troubleshooting problems)
・ External: pro-active, proper, clear & self-confident towards client (or vendors)
・ Internal: pro-active, friendly, clear, partnership
・ Manage day to day communication with client and coordinate materials collection
・ Clear instructions to PM/ operation team (right instruction forms, tab/ banner plans)
- Process/Program Management
・ Timeline planning & creation, which covers each step of the research project process
・ Process documentation management (e.g. dashboard design & specs, program changes, client requests, fieldwork & LOI updates)
・ Data Management of long-term programs (e.g. Crunch, Data Cube, Dashboard) to allow for meta-learnings & easy access/use of all data collected
In addition we are looking for a candidate that:
- Is flexible and likes to work within a dynamic, international organization
- Enjoys communicating with clients
- Is able to work independently as well as in a team
- Is proactive in finding and implementing suggestions to improve efficiency and productivity
- Is able to express him/herself professionally in English and Italian, both verbally and in writing. Knowledge of any other additional languages is an advantage
Please send in your applications to: [email protected]